Statistical and mathematical modelling can reveal a great deal about the customers you serve. With better projection analysis, your services can become more responsive and preventative. Alternatively modelling techniques can help you answer the 'why' question, as well as answering 'what next'.

Our philosophy is that modelling techniques are only limited by your imagination. Tell us the problem you are trying to solve, and let us find the technique that is best suited. The following are real examples that Belake officers have been involved in.

• Risk analysis, where the risk factors contributing to a particular issue have been identified, weighted, and then mapped to identify geographical locations and sections of the community that are most at risk and facilitate a preventative response accordingly. Examples include risk of heart disease, risk of cancers, environmental and social factors creating a risk of crime.
• Separating environmental factors from man made factors, and quantifying them. When a county fire and rescue service saw an increase in fires, a Belake officer was able to describe the proportion that we due to an increase in accidental fires due to a long hot summer, as distinct from those which were due to deliberate ignition.
• Population and demographic trend analysis. If you don't believe ONS population estimates, or if they're simply not detailed enough, then we can help provide a better qualitative and quantitative analysis by using additional local datasets.
• Dynamical modelling can be applied to any system or scenario that evolves over time. It can be used, for example to the model the changes in a population of wildlife, helping to anticipate dramatic, and possibly catastrophic changes. This powerful tool can also reveal hidden qualities to an ecology, that can be used to your advantages. The same techniques can be applied to groups of people too. Anything from passengers on a platform to age trends in population.

Belake has a vast amount of experience at running surveys and customer polls. Our expertise ensures you will get the answers you need to serve your customers better. We have all the skills necessary to design, implement and report to your requirements. We offer a bespoke service allowing you to add and remove elements so that you get the information you need and don't pay for services you don't require.

Our Survey services include:

• Survey and questionnaire design
• Printing and mailing
• Collection, collation and data entry of responses
• Data analysis and report writing
• Online surveys,

All of these can be implemented online too, keeping costs down whilst making is easy for your customers to express their views. To see a simple example of an online survey, click here.

All elements of a survey can be completely customised, and can be selected independently. For example, we have been asked to only complete the analysis and reporting element, for a client who had used a third party agent and found these skills to be lacking.

A unique service we are able to offer is to use results found through survey analysis with other techniques at our disposal. For example we can combine a survey with statistical modelling to compare survey results with environmental or social factors. This is a service you won't get from a commercial organisation. The overheads associated with such analysis are too high for them to make a profit. But Belake is a not-for-profit organisation and so we are more than happy to provide these types of services.

Organisations collect data for a variety of reasons, but may not always utilise them to the full. Allow Belake to help you use your data more efficiently, understanding your customers better and help you provide better services.

We can extract, analyse and report on most database systems. Our expertise means that you can maximise the benefit of your data. For example we can take two independent data sets and match them by customer. This means we can provide greater insight than the two independent datasets alone.

As usual, our philosophy is that "you ask the question, and let us try to answer it". You may not have the expertise to know how the data you've collected can help you, but you'll know the question you're trying to answer, so let us bridge the gap. We've even been asked in the past "we know we could be using this data better, but we don't know how. Can you help?"

Geographical analysis is one of the key areas of analysis. If standard analysis answers the 'which', 'what' and 'when' then geographical analysis answers the 'where'. Geographical analysis can also make your data come alive. Represented on a map, data is more visual and easier to understand.

At Belake we have the tools, data and expertise to plot, analyse and present your data, and help you realise its full locational potential.

The use of performance measurement and management is increasingly common within the community sector, particularly amongst those organisations who are commissioned by the public sector. As pressure grows to demonstrate you are delivering value for money, the requirement to monitor outputs, and more importantly, outcomes, is increasing.

All too often this becomes a burden to organisations, rather than the useful management tool it should be.

At Belake we can help you with both performance measurement and management, helping you to set up the performance metrics, management processes and analysis that can help you deliver your service better, whilst reducing the burden on your organisation. Being able to statistically demonstrate you are delivering value for money will help you meet and exceed your contractual obligations, and help your service be re-commissioned.

We can help you work smarter and reduce costs too. Our experience in benchmarking and value for money analysis can help you work for efficiently and utilise your resources to the full, without sacrificing the quality of your services.